Privacy Policy
EMBROVIA CRAFTS
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING CUSTOMER DATA & TEXT MESSAGING
EMBROVIA CRAFTS respects your privacy and is committed to protecting your personal information. We DO NOT sell, rent, share, distribute, or disclose customer opt-in information, including mobile phone numbers, SMS consent records, email addresses, or other personal information to third parties for marketing purposes.
All customer information is used solely for providing our products, services, customer support, and order fulfillment.
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INFORMATION WE COLLECT
We may collect the following information when you visit our website, request a quote, place an order, submit artwork, or contact us.
Personal Information
- Full Name
- Company Name (if applicable)
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment Information
- Order History
- SMS Consent Records and Timestamps
- Communication Preferences
Custom Design Information
- Logos
- Artwork Files
- Images
- Design Specifications
- Embroidery Requirements
- Patch Requirements
- Brand Assets Submitted for Custom Orders
Technical Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Data
2. HOW WE USE YOUR INFORMATION
We use collected information to:
- Process and fulfill orders
- Create custom embroidered patches and products
- Provide quotations and order updates
- Deliver purchased products
- Process payments
- Respond to inquiries
- Provide customer support
- Improve our website and services
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Maintain communication records
3. CUSTOM ARTWORK & DESIGN SUBMISSIONS
When you submit artwork, logos, trademarks, images, or design files:
- You represent that you own or have permission to use the submitted content.
- You grant Embrovia Crafts permission to use submitted files solely for production, proofing, and order fulfillment purposes.
- We do not claim ownership of your artwork.
- Customers remain responsible for ensuring submitted designs do not infringe upon third-party intellectual property rights.
4. SMS MESSAGING TERMS & COMPLIANCE
Text Message Program Terms
By opting into our SMS program, you agree to receive service-related text messages regarding:
- Quotes
- Order Confirmations
- Production Updates
- Shipping Notifications
- Customer Support Communications
- Appointment Scheduling (if applicable)
OPT-IN CONSENT
- SMS messages are sent only after explicit consent is provided.
- Consent records are securely maintained.
- We comply with applicable United States TCPA requirements and Canadian Anti-Spam Legislation (CASL).
OPT-OUT
- Reply STOP at any time to unsubscribe.
- A confirmation message may be sent.
- Opt-out requests are processed promptly.
HELP
- Reply HELP for assistance.
- Contact us at support@embroviacrafts.com
MESSAGE FREQUENCY
- Message frequency varies depending on customer activity and order status.
MESSAGE AND DATA RATES
- Standard carrier message and data rates may apply.
CARRIER DISCLAIMER
- Wireless carriers are not liable for delayed or undelivered messages.
SMS DATA PROTECTION
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. PAYMENT INFORMATION
Payment information is processed through secure third-party payment processors.
EMBROVIA CRAFTS does not store complete credit card information on its servers.
6. SHIPPING & DELIVERY INFORMATION
To fulfill orders, we may collect and use shipping information including:
- Recipient Name
- Shipping Address
- Contact Number
- Delivery Instructions
We may share shipping details with trusted delivery and logistics providers solely for order fulfillment purposes.
Estimated delivery dates are provided for convenience and are not guaranteed.
Delivery delays caused by carriers, customs, weather conditions, or other circumstances beyond our control may occur.
7. INFORMATION SHARING & DISCLOSURE
We do not sell customer information.
Information may only be shared with:
- Payment Processors
- Shipping Providers
- Website Hosting Providers
- Customer Service Providers
- Legal Authorities when required by law
All service providers are required to maintain appropriate confidentiality and security standards.
8. COOKIES & TRACKING TECHNOLOGIES
We use cookies and related technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
You may disable cookies through your browser settings; however, some website features may not function properly.
9. DATA SECURITY
We implement commercially reasonable safeguards including:
- SSL Encryption
- Secure Servers
- Access Controls
- Monitoring Systems
While we strive to protect your information, no online system can guarantee absolute security.
10. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent
- Opt out of marketing communications
- Request information regarding data processing practices
To exercise these rights, contact us using the information below.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
12. INTERNATIONAL CUSTOMERS
Because we serve customers in the United States, Canada, and other regions, information may be processed and stored in countries outside your place of residence.
By using our services, you consent to such processing where permitted by law.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon posting on our website.
14. CONTACT US
EMBROVIA CRAFTS
Phone: +92 339 0009932
Email: info@embroviacrafts.com
Website: https://embroviacrafts.com